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 Who do you trust more - AWB or Telstra? 

Who do you trust more - AWB or Telstra?

03 May, 2010 01:55 PM
SPECIALIST agribusiness companies have failed to make it into the top 15 Australian companies when it comes to reputation.

The AMR Corporate Reputation Index was dominated by electronics retailers, airlines and car companies when it was released this week.

JB Hi-Fi, Nestle and Toyota - in other words, flatscreen TVs, chocolate and four-wheel drives - are the top three most trusted companies in the nation.

AMR chose the 60 biggest companies that were national and had some sort of customer service operation from BRW magazine's list of 1000 richest companies.

It polled more than 5000 people in cities and regional Australia to find out what they thought of the enterprises.

The wheat marketer AWB Ltd came in 60th place, one position on the list worse than last year, while a number of other companies often verbally bashed in the media and at Australian social gatherings helped round out the field.

These including Telstra (59th), Centrelink (58), the Australian Taxation Office (56) and Pacific Brands (52).

The public relations fallout from the oil for food scandal five years ago and the ensuing single desk wheat marketing debate continues to hurt AWB.

AWB spokesman, Peter McBride, said the company had "come a long way" to rebuild its reputation, a process that is still happening.

"We hope to see an improvement in the future," Mr McBride said.

AWB was once an iconic Aussie company because of its job marketing all of Australia's export wheat - a role it lost after the oil for food scandal when international wheat marketing was opened up to competition.

AMR general manager, Oliver Freedman, said AWB actually got a better point score this year, despite the sliding rank.

"In 2008 AWB scored 25.04 out of 100 but in our latest index it scored 42.7 and I'd expect this to reach 50 within a few years," Mr Freedman said.

While a score of 50 would lift AWB off the bottom of the list it would still only put the company in about 54th place.

Mr Freedman said many city dwellers polled in the reputation survey only knew AWB in relation to the Iraq wheat scandal and the Cole Inquiry.

Wesfarmers is the only farming related company to make the top 15.

It came in seventh after securing 13th place last year.

Wesfarmers was once an agribusiness giant and is now a diversified operation with retail and energy interests but is still involved in rural insurance and fertiliser supply.

Wesfarmers, however, is probably better known and more respected as the company behind Coles and Bunnings.

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How does anybody expect to have a fair hearing on this one. The only time many of these companies make the news is when the media decide that they should be exposed for doing something wrong. There is never then a balanced view put forward. Add to this the fact that the great majority of the population would never have heard of the businesses anyway. Another waste of space reporting.
Posted by 6th Generation Aussie, 4/05/2010 7:02:40 AM
I've been a Telstra customer continuously for 35 years at many different locations, and including 20 years of mobilenet and 18 years of internet. aside from occasional service interruptions they've only let me down once in all that time, and than was resolved quickly (albeit with a threat of escalating the matter to the Minister of the day) I trust Telstra.
Posted by AJ, 4/05/2010 12:58:38 PM
Who do you trust more - AWB or Telstra? Hilariously funny! but too early in the morning so the unsigned author of this owes me a dry clean as i dumped my coffee in my lap laughing. *Wesfarmers was once an agribusiness giant and is now a diversified operation * Dont be shy- You mean Wesfarmers sold to AWB after the Cormo. It would seem neither Wesarmers or AWB wanted to advertise their invovment with the live animal trade. I mean not even at the AWB enquiry did we hear a word about money to SH not *all being for transport of wheat. Kind of makes you wonder what is going on with the media in Australia some times. Then there was the billion wasnt it of tax payers money supposed to be given to AWB and Optus. Its a pity Kevin Rudd as the then shadow Minister for trade and FA did not want to know about this at the time. 6th Generation Aussie,is right another load of bull from someone who didnt even want to leave their name on the article. At least Wesfarmers had the common sense to bail out of being connected with the cruel live export trade. bunnings. Shame on AWB but after all its all the Governments doing.
Posted by Pm in Waiting, 10/05/2010 6:53:54 AM
Is this why Rural Press sales are falling? Because I can't trust "The Land" to deliver fair & worthy news? What a load of nonsense this article is - of course these brands are more readily recognised : there are more people surveyed in cities than in regional areas. This isn't rocket science - it is simply space filler and yet again another city-centrified piece of rubbish 'journalism'.
Posted by MaryMary, 6/07/2010 7:49:51 AM

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